Introduction: Thank you for purchasing our products. If you are not entirely satisfied with your purchase, we are here to help. However, please be aware that some products may be non-returnable according to the following conditions.
General Return Conditions: Products can be returned within 14 days from the date of purchase. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging with all its accessories. A receipt of purchase or proof of purchase must be provided when requesting a return.
Non-Returnable Products: Products that have been customized according to the customer’s request.Perishable goods such as gift boxes, bags, gift bouquets, birthday and gift decorations, food, and flowers.Health and personal care items.Computer software, games, and movies that have been opened.Discounted products are not eligible for return or exchange.Any other products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Return Procedures: To initiate a return, please contact our customer service. Your request will be reviewed and if accepted, we will send you shipping instructions on how to return the products. Refunds will be processed after we receive and inspect the returned products. The time frame for receiving the refund may vary depending on the payment method used.
Exchange: If the product is defective or damaged, it can be exchanged for the same item, subject to availability in stock. In case the product is not available, a suitable alternative or a refund will be offered.We hope this policy helps you handle your purchases comfortably and satisfactorily. For any further inquiries, do not hesitate to contact our customer service.
